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FAQ › Category: Account
What does the “Change Password” functionality do?
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The “Change Password” functionality allows you to change the password for your account from Account page in our Online Portal or from our app.

How to change the Business Name?
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In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

Any team member can change the Business Name?
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Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
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The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
What is Trial 30 days?
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Trial 30 days represents a period of time in which the user has full access of the product.
What is Privacy info?
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Privacy info or data privacy refers to personal information stored on computer systems.
What is Terms and conditions?
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Terms and conditions are general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What does the “Log Off” functionality do?
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The “Log Off” functionality closes off one’s access to an account after having previously logged in (e.g. as it is in the case of a cloud storage provider).
What is email address?
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An email address is a unique identifier for an email account.
What are credentials?
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Credentials refer to the verification of identity or tools for authentication.
What is authenticate?
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To Authenticate is an action made by users to prove their access rights and identify.
What is Integration with third parties?
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Integration with third parties refers to a process that aims to stitch together different subsystems in order to combine a software with their own architecture.
What is License key?
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A license key is a data string that verifies authorized software product access.
What is Subscription start date?
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Subscription start date is the date when the payed product becomes active.
What is Subscription end date?
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Subscription end date is the date when the payed product becomes inactive.
What is password?
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A password is a basic security mechanism used to restrict access to a system or service.
What is restore subscription?
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Restore subscription is a service that allows the user to use the purchased product on other platforms without being charged.
How do I delete my account?
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To delete your account, please contact our Support Team.
Where is the Sign Out button inside the application?
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In order to Sign Out from the application, go to menu File-Account and click on the Sign Out button. Another way is to click on the dropdown arrow near your email address in the top right corner, then click Sign Out.
I tried to restore my subscription, but it doesn’t work.
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If you still have trouble restoring your subscription, please contact us.
How can I start a trial?
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To start the Standard Trial, please Sign Up on Project Plan 365 Portal. Once you created your account, in Account page you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: When you create an account on our website, automatically you will start a 30 days Standard Trial Subscription.

How do I start 30 days Business Trial if I purchased the Standard Subscription?
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If you purchased the Standard subscription, to start 30 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 30 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

How do I start a 30-Day Business Trial?
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To start the Business Trial, please Sign Up on Project Plan 365 Portal. Then, in Account page click on the Upgrade to Business Trial button. After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: The Business Trial Subscription will have the same expiration date as Standard Trial Subscription. When you create an account on our website, automatically you start a 30 days Standard Trial Subscription.

How do I set the password for my account?
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To set the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Set Password button. Insert the password and click on the Set Password button. A message will appear under Change Password link: “Your password was updated”.

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