FAQs Trial Info

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How to start a Business Trial using a standard credit card?
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To start the Business Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 14-day Standard Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Standard Trial using a standard credit card?
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To start the Standard Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What happens if I don’t add card information when starting a trial?
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If you skip adding card information when Signing Up to Project Plan 365 your account cannot be used inside the application. In order to be able to use the Standard or Business trial features please add the required information to start a trial. Click here to learn more about how to start a Standard Trial or a Business Trial. You can always cancel Auto-Renewal anytime during the trial period expires.

Is my trial canceled if I stop auto-renewal?
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If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 14-day free trial, your account will become inactive and you won’t be charged for anything. To continue using the app features, please place an order from our Purchase page.

Can I start a trial without adding my card information?
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Please know that the credit card is required when starting a trial.

If you have any other questions about starting a trial without a credit card, please submit an online ticket with your request at our Support.

Can I use Project Plan 365 without paying anything?
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Project Plan 365 can only be used with an active Trial or Subscription. You can start a 14-Days free Trial in order to have access to the fully functional product.

To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expire.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What is Trial 14 days?
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Trial 14 days represents a period of time in which the user has full access of the product.

Will I be able to use the application after the trial expires?
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After the trial expires, you cannot use the application without an active Standard or Business Subscription. To only open and view the project files, you can use our Web application.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 14 days trial.
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On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How long is the trial period?
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The trial period is 14 days.

How do I unlock the features on the web application?
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To unlock the features you need to start a 14-Day Standard or a Business trial.

What does the “Start 14-Day Standard Trial” functionality do?
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The “Start 14-Day Standard Trial” functionality allows you to evaluate for free our application for 14 days.

How can I cancel my trial on Project Plan 365?
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There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will I be charged after the trial subscription expires?
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There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Why was I charged 1$ when I started a free trial?
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You may see a $1 pending charge on your bank statement when you start a Standard or Business Trial for Project Plan 365 as part of our card authorization process. This is a temporary authorization charge and it will disappear from your statement.Our payment processor may send a request to the issuing bank a $1 authorization to verify that the card is valid and the bank will allow it to be authorized.
How to enable Auto-Renewal after I canceled it?
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Please submit an online ticket with your request at our Support.
Can I completely cancel my trial?
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If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.
What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
How can I download the updated app?
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To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/download/ page - select the Platform and click on Download Project Plan 365 button. You will be redirected to the “Thank you for Downloading the Project Plan 365” page and the download will begin. If the download doesn’t begin, click on “Click here to try again” link. After that, follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.

Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
If my trial expired and I bought the subscription afterwards, will I lose data?
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If your trial expires you won't lose your saved data. You will have access to your files after you purchase a Standard or a Business Subscription from our website.

How can I edit the task?
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In order to use the full editor features, please download and install our Project Plan 365 app. Sign Up in our Project Plan 365 Portal in order to start a 30 days Standard Trial Subscription. Then, Sign in with your email and password inside Project Plan 365 app (look upper right corner for Sign in button)

Why is the Business edition not supporting the mobile platforms?
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The Business Subscription is available for iOS devices. On Android devices, you can Sign In with your email and password, but the real-time collaboration and the master project and subprojects features are not available at this point.
Could you please extend my trial period?
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Please submit an online ticket with your request at https://www.projectplan365.com/newticket.

The trial offers the same functionalities like the purchased application?
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The trial offers the same functionalities like the purchased application.
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