FAQs Sales & Billing

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FAQ › Category: Sales & Billing
How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps: 

1. Create an account on our  Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. In Account page click on Upgrade to Business button. 
3. Insert the name of your Business and click on Create button.

If I buy the perpetual model will I pay only for support and maintenance in the future?
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The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to for yearly support and maintenance or use the application with no access to the latest updates or support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
Is "Project Viewer 365" free or do I have to pay?
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You can use our web application in free mode and you can open and view the .mpp files: https://www.projectplan365.com/projectviewernow/tViews.aspx. If you want advanced features for viewing the mpp files you need to purchase the Individual/Business Advanced View-Only Subscription from our website.

How do I stop the next renewal?
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If you have bought the subscription from App Store and you want to cancel the renewal, you will need to follow the steps from https://support.apple.com/en-us/HT202039 as we have no control over your apple account.
How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How much does the Individual Subscription cost?
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To find the information about the cost for Individual Subscription, please visit: https://www.projectplan365.com/purchase.

I purchased from App Store and I would like a refund.
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If you have purchased from App Store and need a refund we are sorry to announce you that we have no access to your account in App Store and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.apple.com/en-us/HT204084.

Why I cannot purchase from Microsoft Store?
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If you can not purchase from Microsoft Store please download and install our latest application from our website: https://www.projectplan365.com/download/. Then proceed with the purchase from our website directly: https://www.projectplan365.com/purchase/.

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

I would like to cancel the membership and seeking your support on the refund please.
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If you want a refund please be advised that our sales are final because we offer 30 days of trial version of the fully functional product - see the following link, which is displayed when placing the order: https://www.projectplan365.com/returnpolicy/​.

How much does a subscription cost?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
Why doesn't your website let me buy one subscription?
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If you try to buy a certain amount of subscriptions and the website does not allow it, you must remove the assigned resources from Online Portal.
I want to know if there were any discount to an individual subscription.
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We are sorry but, for individuals, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription you can edit your files on any platform, just by signing in inside application.​​
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
How can I purchase a Business subscription?
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If you want to buy a Business Subscription please read this article: https://www.projectplan365.com/articles/purchase-business-subscription/​.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read this article: https://www.projectplan365.com/articles/co-term-business/.
What are the differences between Individual Subscription and Business Subscription?
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The Individual subscription offers the basic functionality of editing. The Business Subscription adds other features including real-time collaboration, master project and subprojects feature and access to our private Drive 365 cloud.
If I purchase the Individual Subscription can I upgrade to Business Subscription?
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To upgrade from the Individual Subscription to Business Subscription please Sign In with your email and password in our Online Portal page. Then, click on Upgrade to Business button in Account page.​
How to renew a business subscription?
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If you want to renew you Business Subscription please read this article: https://www.projectplan365.com/articles/renew-business-subscription/.
Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​
What subscription do I need to edit the file?
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To edit files you can purchase the Individual Subscription or the Business Subscription that add other features including real time collaboration, master project and subprojects, resource pool and access to our private Drive 365 cloud.​