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FAQ › Category: Account
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Why do I have a strange email associated with my Project Plan 365 account?
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If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
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Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
How do I upgrade to Business trial?
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In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).  

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

I have changed my laptop, how can I migrate my license?
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If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How do I change the password for my account?
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To change the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page, click on the Change Password link. Or you can change it from our app by going to File menu – AccountAccount Information and click Change Password button. Insert the old password and the new password and click on the Change Password button. A message will appear saying : “Your password was updated”.

What does the “Change Password” functionality do?
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The “Change Password” functionality allows you to change the password for your account from Account page in our Online Portal or from our app.

How to change the Business Name?
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In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

Any team member can change the Business Name?
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Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
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The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
What is Trial 30 days?
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Trial 30 days represents a period of time in which the user has full access of the product.
What is Privacy info?
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Privacy info or data privacy refers to personal information stored on computer systems.
What is Terms and conditions?
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Terms and conditions are general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What does the “Log Off” functionality do?
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The “Log Off” functionality closes off one’s access to an account after having previously logged in (e.g. as it is in the case of a cloud storage provider).
What is email address?
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An email address is a unique identifier for an email account.
What are credentials?
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Credentials refer to the verification of identity or tools for authentication.
What is authenticate?
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To Authenticate is an action made by users to prove their access rights and identify.
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