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How many users can I add in my team while in Business Trial Subscription?
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If you previously purchased the Standard Subscription and started a Business Trial Subscription, you can assign the same amount of Editors in your team as the quantity of purchased subscriptions. You can assign as many Read-Only users as you need. If you didn’t purchased any subscription yet, you can assign as many team members as you need in your team.

Note: Your card will be automatically debited for the number of assigned subscriptions during the trial period only if you don’t cancel Auto-Renewal before your trial expires.

How do I start 30 days Business Trial if I purchased the Standard Subscription?
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If you purchased the Standard subscription, to start 30 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 30 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

  1. Go to Online Portal.
  2. Sign In with your email and password.
  3. Then, in Account page, click on Cancel Subscription button.
  4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

How can I cancel my trial on Project Plan 365?
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There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will I be charged after the trial subscription expires?
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There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Why was I charged 1$ when I started a free trial?
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You may see a $1 pending charge on your bank statement when you start a Standard or Business Trial for Project Plan 365 as part of our card authorization process. This is a temporary authorization charge and it will disappear from your statement.Our payment processor may send a request to the issuing bank a $1 authorization to verify that the card is valid and the bank will allow it to be authorized.
How do I start a 30-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Standard Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard Subscription” for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Can I use Project Plan 365 without paying anything?
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You can use our application in "Free Read-Only" mode to open and view the .MPP files or you can start a 30-Days free Trial in order to have acces to the fully functional product.

To start a Standard Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Standard Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard Subscription” for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What happens if I don’t add card information when starting a trial?
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If you skip adding card information when Signing Up to Project Plan 365 your account will be in Free Read-Only Mode. In order to be able to use the Standard or Business trial features please add the required information to start a trial. Click here to learn more about how to start a Standard Trial or a Business Trial. You can always cancel Auto-Renewal so you wouldn’t be charged when the trial period expires.
Can I start a trial without adding my card information?
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Please know that the credit card is required when starting a trial but if you want you can cancel the Auto-Renewal so you won't be automatically charged at the end of it.If you have any other questions about starting a trial without a credit card, please submit an online ticket with your request at our Support.
Will I be able to use the application after the trial expires?
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If you canceled Auto-Renewal and  the trial expires, you can use the application in Free Read-Only mode. This means that you can open and view the project files.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 30 days trial.
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On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How do I start a 30-Day Business Trial?
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To start the Business Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Business Subscription. Fill in all the required information and a valid credit card number then click on the “Start Business Subscription” for your 30-day Business Trial to start. In Account and Billing pages you will see the details about the Business Trial. After this, you can invite other Team Members to join your organization in Team Members page.In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Why can’t I see the “Cancel Subscriptions” button?
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There are 2 possibilities why you can’t see the “Cancel Subscription” button:
  1. You are not the owner of the account or don’t have Admin rights.
  2. You already canceled Auto-Renewal for your trial account.
If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.
How to enable Auto-Renewal after I canceled it?
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Please submit an online ticket with your request at our Support.
Can I completely cancel my trial?
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If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.
Is my trial canceled if I stop auto-renewal?
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If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 30-day free trial, you will still be able to use the trial.
What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
What is Trial 30 days?
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Trial 30 days represents a period of time in which the user has full access of the product.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

How can I download the updated app?
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To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/download/ page - select the Platform and click on Download Project Plan 365 button. You will be redirected to the “Thank you for Downloading the Project Plan 365” page and the download will begin. If the download doesn’t begin, click on “Click here to try again” link. After that, follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.

Can I experience collaborative mode during the trial period?
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In order to evaluate the real-time collaboration feature, please start a 30 days Business Trial on our Project Plan 365 Portal. Then, Sign In with your email and password inside the Project Plan 365 app and open a file previously saved in My Projects - Drive 365 cloud service. Then, enable the Collaboration by going inside the application to menu Share - Real-Time Collaboration.

Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
What does the “Start 30-Day Standard Trial” functionality do?
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The “Start 30-Day Standard Trial” functionality allows you to evaluate for free our application for 30 days.
Why after I canceled the Business Trial, I cannot revert to Business Trial?
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If you canceled the Business Trial, you cannot revert to Business Trial.
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