FAQs Install/Uninstall

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I have a Mac and I don't know how to install Project Viewer
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To install Project Viewer for Mac, download the PKG install Program from our site: Download Project Viewer 365 and follow these steps:

  1. Log on to your computer with administrative rights.
  2. Locate the Project Viewer pkg install program.
  3. Run ProjectViewer_365_Mac.pkg and follow the onscreen instructions.
  4. Click Close to end the installation process.

After installation, the application is automatically installed in the /Applications folder, and the application icon appears in Launchpad.​​

What are the System Requirements to install the Project Plan 365 for Windows?
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Below you can find the system requirements needed for installing Project Plan 365.

1. Minimum Processor 1 GHz, 512 MB RAM and 850 MB free HDD for 32-bit or 2 GB for 64-bit

2. Windows 7, Windows 8 pro, Windows 10, Windows 11, Windows server 2003, Windows server 2008, Windows server 2012

3. Client.NET Framework 4.5 or higher

Is Project Plan compatible with Windows 7?
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Project Plan 365 is compatible with Windows 7, Windows 8, Windows 2008+ server, Windows 10 and Windows 11. Please make sure you have the latest version installed.

How to Install the Project Plan 365 for Windows?
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In order to install Project Plan 365 for Windows, follow the steps below:

  1. Go to our Download page.
  2. Select the Windows platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Windows page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from page in order to locate the installer.
  4. Run ProjectPlan_365_PC.msi and follow the onscreen instructions.
  5. Click Finish to end the installation process.
How to custom install the Project Plan 365 for Windows?
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To custom install Project Plan 365 for Windows, follow the steps below:

  1. Go to our Download page.
  2. Select the Windows platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Windows page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from the page in order to locate the installer.
  4. Run ProjectPlan_365_PC.msi and follow the onscreen instructions.
  5. Select Custom on Setup Type dialog, and then in Custom Setup dialog choose the features to be installed.
  6. Click Finish, to end the installation process.
How to install the Project Plan 365 for Mac?
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In order to install Project Plan 365 for Mac, follow the steps below:

  1. Go to our Download page.
  2. Select the Mac platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Mac page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from the page in order to locate the installer.
  4. Run ProjectPlan_365_Mac.pkg and follow the onscreen instructions.
  5. Click Close to end the installation process.

After installation, the application is automatically installed in the Applications folder, and the application icon appears in Launchpad.​

How to uninstall Project Plan 365?
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To uninstall the Project Plan 365 application, follow the steps below:

  1. Windows: Open Start - Control Panel - Programs - Programs and Features. Right-click on Project Plan 365 and then click “Uninstall”.
  2. Mac: Select the app icon from the Applications folder, righ-click on it and from the contextual menu select “Move to Trash”;
  3. Android: Go to your device’s Settings menu - Apps or Application Manager, select Project Plan 365 and touch the “Uninstall” button.
  4. iOS: Hold down the app’s icon in Launchpad until the “Project Plan 365” icon starts to jiggle and then click the app’s delete button (x) to uninstall the app.
Is Project Viewer 365 compatible with OS X Capitan?
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Project Viewer 365 is compatible with OS X 10.10 Yosemite, OS X 10.11 Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur, macOS 12 Monterey. Please make sure you have the latest version installed.

Is Project Plan 365 compatible with OS X Capitan?


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Project Plan 365 is compatible with OS X 10.10 Yosemite, OS X 10.11 Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur (Apple M1 and Intel), macOS 12 Monterey. Please make sure you have the latest version installed.

How often is the Project Plan 365 application updated?
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How often is the Project Plan 365 application updated?
Does Project Viewer 365 work on Windows 11?
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Our Project Viewer 365 application works and can be installed on Windows 11.
Does Project Plan 365 work on Windows 11?
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Our Project Plan 365 application works and can be installed on Windows 11.
How can I cancel my Advanced View Only trial from Microsoft Store?
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To cancel the Advanced View Only Trial, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

How to Install the Project Plan 365 for iPad?


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In order to install Project Plan 365 for iPad, follow the steps below: 

1. Go to our Download page.

2. Select the iOS platform and click on the Download Project Plan 365 button. 

3. Use your Apple ID in App Store to download and install Project Plan 365 app to your iPad.

What is the difference between Complete Editor and Advanced Viewer?
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The difference between Complete Editor and Advanced View Only subscriptions is that with the Complete Editor subscription you have access to edit and save your projects and with the Advanced View Only subscription you are allowed to open and view the projects.
I used the Silent Install command with license key but the key wasn’t applied to the application.
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If you used the Silent Install with license key command but the key wasn’t applied to the application, please make sure you deleted the data from AppData first. The AppData folder should be located in the Local Disc C:\Users\user\AppData\Local\Housatonic
How to Install Project Plan 365 with Erix chatbot and selected clouds?
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To install Project Plan 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Plan 365 with Erix chatbot but no clouds?
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To install Project Plan 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,Erix
How to Install Project Plan 365 without Erix chatbot?
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To install Project Plan 365 without Erix chatbot integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan 
Can I prevent any files from being opened from cloud using Project Plan 365 for Mac?
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For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.
Can I prevent any data from being saved to cloud using Project Plan 365 for Mac?
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For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.

How to install Project Plan 365 for Mac with product key?
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To install Project Plan 365 for Mac with product key, use the following command sudo launchctl setenv Hous_ProductKey "YourKey" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target /.
How to install Project Plan 365 for Mac with selected clouds?
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To install Project Plan 365 for Mac with the selected clouds, list them comma separated (no spaces) in Hous_Clouds parameter.Use the command sudo launchctl setenv Hous_Clouds "GoogleDrive,Drive365,Box" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / (this command will install the Project Plan 365 for Mac with Google Drive, Drive 365 and Box).
How to Install Project Plan 365 for Mac without Erix chatbot?
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To install Project Plan 365 for Mac without Erix chatbot use the command: sudo launchctl setenv Hous_ErixEnabled No && sudo installer -pkg " ProjectPlan_365_Mac_v.pkg" -target /.
How to Install Project Plan 365 for Mac without any cloud integration?
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To install Project Plan 365 for Mac without any cloud integration use the command: sudo launchctl setenv Hous_Clouds "None" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / .
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