FAQs Install/Uninstall

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What is the difference between Complete Editor and Advanced Viewer?
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The difference between Complete Editor and Advanced View Only subscriptions is that with the Complete Editor subscription you have access to edit and save your projects and with the Advanced View Only subscription you are allowed to open and view the projects.
I used the Silent Install command with license key but the key wasn’t applied to the application.
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If you used the Silent Install with license key command but the key wasn’t applied to the application, please make sure you deleted the data from AppData first. The AppData folder should be located in the Local Disc C:\Users\user\AppData\Local\Housatonic
How to Install Project Plan 365 with Erix chatbot and selected clouds?
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To install Project Plan 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Plan 365 with Erix chatbot but no clouds?
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To install Project Plan 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,Erix
How to Install Project Plan 365 without Erix chatbot?
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To install Project Plan 365 without Erix chatbot integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan 
Can I prevent any files from being opened from cloud using Project Plan 365 for Mac?
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For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.
Can I prevent any data from being saved to cloud using Project Plan 365 for Mac?
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For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.

How to install Project Plan 365 for Mac with product key?
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To install Project Plan 365 for Mac with product key, use the following command sudo launchctl setenv Hous_ProductKey "YourKey" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target /.
How to install Project Plan 365 for Mac with selected clouds?
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To install Project Plan 365 for Mac with the selected clouds, list them comma separated (no spaces) in Hous_Clouds parameter.Use the command sudo launchctl setenv Hous_Clouds "GoogleDrive,Drive365,Box" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / (this command will install the Project Plan 365 for Mac with Google Drive, Drive 365 and Box).
How to Install Project Plan 365 for Mac without Erix chatbot?
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To install Project Plan 365 for Mac without Erix chatbot use the command: sudo launchctl setenv Hous_ErixEnabled No && sudo installer -pkg " ProjectPlan_365_Mac_v.pkg" -target /.
How to Install Project Plan 365 for Mac without any cloud integration?
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To install Project Plan 365 for Mac without any cloud integration use the command: sudo launchctl setenv Hous_Clouds "None" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / .
How do I silent install the Project Plan 365 for Mac?
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sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / For a Silent Installation of Project Plan 365 for Mac follow these steps: 

  1. Locate the installable file (ProjectPlan_365_Mac_v.pkg). 
  2. Open the Terminal window. 
  3. Locate the directory where you saved the installable file. 
  4. Use the command sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / .
How to Install Project Viewer 365 for Mac without Erix chatbot?
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To install Project Viewer 365 for Mac without Erix chatbot use the command: sudo launchctl setenv Hous_ErixEnabled No && sudo installer -pkg " ProjectViewer_365_Mac_v.pkg" -target /.
How to Install Project Viewer 365 for Mac without any cloud integration?
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To install Project Viewer 365 for Mac without any cloud integration use the command: sudo launchctl setenv Hous_Clouds "None" && sudo installer -pkg "ProjectViewer_365_Mac_v.pkg" -target / .
How do I silently install Project Viewer for Mac?
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To silently install Project Viewer for Mac, follow the steps:

  1. Locate the installable file (ProjectViewer_365_Mac_v.pkg). 
  2. Open the Terminal window. 
  3. Locate the directory where you saved the installable file.
  4. Use the command sudo installer -pkg "ProjectViewer_365_Mac_v.pkg" -target / .
Does your Project Plan 365 for Windows application support high contrast?
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We are sorry but our application doesn't support high contrast at the moment.
Can I use this application without having Microsoft Project installed?
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Yes, you can use our application without having Microsoft Project installed on your device. Please know that our software is not part of Office 365. Our tool is called Project Plan 365 and it is compatible with Microsoft Project in the sense that you can open in our tool the files saved in Microsoft Project or you can open in Microsoft Project the files created in our tool, but we are not a Microsoft owned application.
Is Project Viewer 365 compatible with OS X Capitan?
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Project Viewer 365 is compatible with OS X 10.10 Yosemite, OS X 10.11 Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur. Please make sure you have the latest version installed.

Is Project Plan 365 compatible with OS X Capitan?
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Project Plan 365 is compatible with OS X 10.10 Yosemite, OS X 10.11 Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur. Please make sure you have the latest version installed.

Can I prevent any files from being opened from cloud using this software?
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Can I prevent any files from being opened from cloud using this software?
Can I prevent any data from being saved to cloud using this software?
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For Windows platform we provide custom MSI switches to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall article for more information.

Where can I find the “About” dialog?
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To find the “About” dialog, go to the menu Help – About option. The “About” dialog can be accessed by going to the File menu -  Account tab – About button.

What is Silent install?
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Silent install is an installation program that displays no dialogs after starting.
I notice that you update the project planning software fairly often. Will I get an email when the latest version is live?
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We do a big press release with emails once a year but for the major releases. For the small ones you can go to the What’s New section of the site anytime you want.
I cannot find all the features in the menu on the Mac application.
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Please make sure you downloaded and installed our latest version from the following link: Download.
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