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FAQ › How do I...? › Category: Other Features
I followed the steps to fix the DPI problem and it isn’t solved.
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Answer

If the problem isn’t resolved after this fix, follow the steps below:

  1. Press on Windows Key and type: Change Display Settings.
  2. Notice the text: "A custom scale factor is set” and then click on “Advanced Scaling Settings”.
  3. See the value set on custom scaling, then go back to the previous screen.
  4. Click on “Turn off custom scaling and sign out”.
  5. Sign In and open again Change Display Settings and select Change the size of text, apps and other items.
  6. Select the value you had on custom scaling or the most close to it.

If the application is too blurry, press on Windows Key and type: Change Display Settings -> Then select 100%. 

Where can I find the Erix project status list?
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To see the Erix Project Status List, go to Erix Project Status List help article on our website.
How to Install Project Viewer 365 with Erix chatbot and selected clouds?
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To install Project Viewer 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Viewer 365 with Erix chatbot but no clouds?
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To install Project Viewer 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,Erix .
How to Install Project Viewer 365 without Erix chatbot?
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To install Project Viewer without Erix chatbot integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer
What questions can Erix answer?
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Erix answers to questions regarding project planning, app functionalities or purchasing the app that usually start with “What is…”, “How do I…” or “Show me…”.We recommend using the same format for a better experience and for an easier learning process for Erix.
Does Project Plan 365 have Macros compatibility?
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We are sorry but there’s no compatibility between the MACROS of MS-Project and our application and we don’t run macros.
What is Eula?
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An End User License Agreement(EULA) is a legal contract between a software application author and the user of that application.
What features are available in the “Help” menu?
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In the “Help” menu you can find the following features: Online, Register, Select Language and About.
How do I remove Erix chat?
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You can remove Erix by pressing "X" from the "Chat with Erix" button, and then clicking on “OK” button from the dialog that appears. You can then show it again by going to the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.
How can I interact with Erix on Project Plan 365 website?
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In order to interact with Erix, go to our website page, click on the green chat icon at the bottom right side of the page, in the Type here box ask the desired question and press Enter.
How do I increase the size of the toolbar?
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You can't increase/decrease the size of the ribbon but if you want to hide it, you can use the "Minimize the Ribbon" option. In order to do that, click on the down arrow button in the top of the ribbon and then click on the "Minimize the Ribbon" option.
What are external tasks?
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Tasks from different subprojects can be linked together, forming a predecessor/successor dependency. When you open one of the subprojects in application, all of the predecessor tasks from other subprojects will be shown next to the local tasks in the project being opened. They appear with different bar/box style and font in the different task views, e.g. in grey color, so they can be visually distinguished from the local tasks. These tasks are called External tasks.
How can I fix the DPI problem on Windows 10?
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To fix the DPI problem on Windows 10 right click on the ProjectPlan.exe application -> Proprieties -> Compatibility tab -> Change High DPI Settings -> Check “Use this setting to fix scaling problems for this program instead the one in settings”. After that check Override high DPI scaling behavior -> select System -> press OK.
What resolution does Project Plan 365 application support?
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Our application supports any resolution, but for usability reason is recommended a resolution bigger than 800x600.
Where can I find the “Help” menu?
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In order to find the Help menu, open the Project Plan 365 application and from ribbon select "Help".
What does the “Help” functionality do?
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Selecting the Help menu option opens the help manual for the current product.
Which are the states for restore?
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The states for restore are the following:

            1. Restore Started;
            2. Update Transactions;
            3. Update Receipt;
            4. Update Subscription Information;

What does the “Connect to Apple Store Progress Status” functionality do?
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To improve the restoring mechanism experience, we added a new Restore Dialog which displays the states of the restore process. If the Apple Store doesn't respond after a period of time, we will display the following message: “Apple Store didn't respond. Please wait or try again later.”
Is the application able to open MPX files?
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With Project Plan 365 app you can open the MPX files.
What is stakeholder?
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A stakeholder is any person, organization, social group, or society at large that has a stake in the business. Thus, stakeholders can be internal or external to the business. A stake is a vital interest in the business or its activities.
How do I remove a command from the quick access toolbar?
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To remove a command from the quick access toolbar, right-click the command you want to remove from the Quick Access Toolbar, and then click Remove from Quick Access Toolbar on the shortcut menu.
How do I add a command to the quick access toolbar that isn't on the ribbon?
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To add a command to the quick access toolbar that it is not in the ribbon, click on the down arrow in the top of the ribbon and click Customize the Quick Access Toolbar.

In the Choose commands from list, find the command in the list and then click Add. 
How do I add a command to the quick access toolbar?
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Answer
To add a new command to the quick access toolbar, on the ribbon, click the appropriate tab or group to display the command that you want to add to the Quick Access Toolbar. Then, right-click the command, and then click Add to Quick Access Toolbar on the shortcut menu.
How do I exit the application?
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Answer
To exit the application, click on the "X" button in the upper right corner on Windows or upper left corner on Mac.
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