FAQs Install/Uninstall

Browse by Category

FAQ › How do I...? › Category: Install/Uninstall
How do I silent install the Project Plan 365 for Mac?
Question Link
Answer

sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / For a Silent Installation of Project Plan 365 for Mac follow these steps: 

  1. Locate the installable file (ProjectPlan_365_Mac_v.pkg). 
  2. Open the Terminal window. 
  3. Locate the directory where you saved the installable file. 
  4. Use the command sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / .
How to Install Project Viewer 365 for Mac without Erix chatbot?
Question Link
Answer
To install Project Viewer 365 for Mac without Erix chatbot use the command: sudo launchctl setenv Hous_ErixEnabled No && sudo installer -pkg " ProjectViewer_365_Mac_v.pkg" -target /.
How to Install Project Viewer 365 for Mac without any cloud integration?
Question Link
Answer
To install Project Viewer 365 for Mac without any cloud integration use the command: sudo launchctl setenv Hous_Clouds "None" && sudo installer -pkg "ProjectViewer_365_Mac_v.pkg" -target / .
How do I silently install Project Viewer for Mac?
Question Link
Answer

To silently install Project Viewer for Mac, follow the steps:

  1. Locate the installable file (ProjectViewer_365_Mac_v.pkg). 
  2. Open the Terminal window. 
  3. Locate the directory where you saved the installable file.
  4. Use the command sudo installer -pkg "ProjectViewer_365_Mac_v.pkg" -target / .
Does your Project Plan 365 for Windows application support high contrast?
Question Link
Answer
We are sorry but our application doesn't support high contrast at the moment.
Can I use this application without having Microsoft Project installed?
Question Link
Answer
Yes, you can use our application without having Microsoft Project installed on your device. Please know that our software is not part of Office 365. Our tool is called Project Plan 365 and it is compatible with Microsoft Project in the sense that you can open in our tool the files saved in Microsoft Project or you can open in Microsoft Project the files created in our tool, but we are not a Microsoft owned application.
Can I prevent any files from being opened from cloud using this software?
Question Link
Answer
Can I prevent any files from being opened from cloud using this software?
Can I prevent any data from being saved to cloud using this software?
Question Link
Answer

For Windows platform we provide custom MSI switches to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall article for more information.

Where can I find the “About” dialog?
Question Link
Answer

To find the “About” dialog, go to the menu Help – About option. The “About” dialog can be accessed by going to the File menu -  Account tab – About button.

What is Silent install?
Question Link
Answer
Silent install is an installation program that displays no dialogs after starting.
I notice that you update the project planning software fairly often. Will I get an email when the latest version is live?
Question Link
Answer
We do a big press release with emails once a year but for the major releases. For the small ones you can go to the What’s New section of the site anytime you want.
I cannot find all the features in the menu on the Mac application.
Question Link
Answer
Please make sure you downloaded and installed our latest version from the following link: Download.
I’m getting an "Error 1500" when installing the application.
Question Link
Answer
Based on the error received it seems that you have another installation in progress. Please restart your device and try to install the application again.
I downloaded the Project Plan 365 for Windows application but I don’t know how to install it.
Question Link
Answer

If you downloaded the Project Plan 365 for Windows application but you don’t know how to install it, please click on the “How to Install Project Plan 365 for Windows” button from the “Thank you for Downloading Project Plan 365 for Windows” page and follow the instruction from our article.

I downloaded the Project Plan 365 for Mac application but I don’t know how to install it.
Question Link
Answer

If you downloaded the Project Plan 365 for Mac application but you don’t know how to install it, please click on the “How to Install Project Plan 365 for Mac” button from the “Thank you for Downloading Project Plan 365 for Mac” page and follow the instruction from our article.

How can I download the updated app?
Question Link
Answer

To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/download/ page - select the Platform and click on Download Project Plan 365 button. You will be redirected to the “Thank you for Downloading the Project Plan 365” page and the download will begin. If the download doesn’t begin, click on “Click here to try again” link. After that, follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.

I downloaded the Project Plan 365 application but I can’t locate the installer.
Question Link
Answer
The downloading process depends on the browser from which you downloaded our application. Please follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.
I clicked on the download button but the download hasn’t begun.
Question Link
Answer
If you clicked on the download button but the download hasn’t begun, please click on the “Click here to try again” link in the “Thank you for Downloading” page.

How often do you update the software. Is there an additional cost for such updates?
Question Link
Answer
We put features and enhancements every month so with the purchased subscription you are entitled at free support and upgrades as long as the subscription is active.
Why I can’t see the “About” button in ribbon on the Mac platform?
Question Link
Answer
If the “About” button is not visible in ribbon, please press "More" button. You should be able to find in the dropdown the button that doesn't fit inside the ribbon because of the small window size.
How do I get rid of the Splash Screen "Purchase Additional Functionalities" when starting the Project Viewer 365?
Question Link
Answer
The free viewer from Microsoft Store is only available for Gantt Chart, Task Sheet and Resource Sheet views. Please make sure you are using one of these views.
I have just renewed by subscription for Project Plan 365 and your confirmation email suggests I should download the software again. Is this correct?
Question Link
Answer
We suggest to uninstall the current version and install our latest version from the link below: [Download](https://www.projectplan365.com/download/).
Can the application be installed on Linux?
Question Link
Answer
The supported platforms are Windows, Mac, iOS and Android.
Do you have a new version of Project Viewer 365?
Question Link
Answer
Our latest version can be found at Download page
Do you have any Project Viewer app for desktop?
Question Link
Answer
You can download our Project Viewer 365 app on your local machine from the following link: Download Project Viewer 365 
Contact
Chat