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FAQ › How do I...? › Category: Install/Uninstall

What versions of MacOS is Project Plan 365 compatible with?


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Project Plan 365 is compatible with OS X macOS 10.15 Catalina, macOS 11 Big Sur (Apple M1 and Intel), macOS 12 Monterey and macOS 13 Ventura. Please make sure you have the latest version installed.

What versions of MacOS is Project Viewer 365 compatible with?


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Project Viewer 365 is compatible with OS X macOS 10.15 Catalina, macOS 11 Big Sur (Apple M1 and Intel), macOS 12 Monterey and macOS 13 Ventura. Please make sure you have the latest version installed.

Do you have an early version of Project Viewer 365?
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An earlier version of our Project Viewer 365 application can be downloaded at Download Archive.
Does Project Plan 365 work with MS Power BI?
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Our Project Plan 365 application doesn't support opening files created in MS Power BI.
How can I update Project Plan 365 to the latest version?
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If you don’t have the latest Project Plan 365 version installed on your device and there is a new release published, next time when you open the app, the “What’s New in Project Plan 365” dialog will appear. Click on the “Update Now” button and you will be redirected to our Download page where you can download and install the latest Project Plan 365 app version.

Note: In the „What’s New in Project Plan 365” dialog you can also access our Online Help Articles to learn more about all the new implementations and fixes we made by clicking on the highlighted links.

How do I know when a new version of Project Plan 365 is released?
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If you don’t have the latest Project Plan 365 version installed on your device and there is a new release published, next time you open the app, a “What’s New in Project Plan 365” dialog will appear with information and links to all the new implementations we added. Click on the “Update Now” button and you will be redirected to our Download Page from where you can download the latest version of the application.
Can I use the Project Plan 365 subscriptions on Windows Server?
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Yes, you can use the Project Plan 365 subscriptions on Windows Server by signing in with your email and password inside the Project Plan 365 application (look upper right corner for the Sign In button).
I want to know if Project Plan 365 is 508 Compliant.
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Yes, the Project Plan 365 application is 508 Compliant.
How can I force quit the app on my Mac device?
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To force quit the application, you can use the Activity Monitor dialog.

To find Activity Monitor on a Mac, go to your Applications folder > Utilities folder, and then double-click Activity Monitor. There, locate the "Project Plan 365" application, click the "Stop" button in the upper-left corner of the Activity Monitor window and then select "Force Quit".
Is Project Plan compatible with Windows 7?
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Project Plan 365 is compatible with Windows 7, Windows 8, Windows 2008+ server, Windows 10 and Windows 11. Please make sure you have the latest version installed. Note: Windows Server/Citrix/Terminal Server install are offered only for teams with more than 100 Editor Users.

How do I install Project Plan 365 for Windows 7 Server?
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You can find the steps on how to install Project Plan 365 for Windows at: https://www.projectplan365.com/articles/install-project-plan-365-for-windows/. Note: Windows Server/Citrix/Terminal Server install are offered only for teams with more than 100 Editor Users. 

What are the System Requirements to install the Project Plan 365 for Windows?
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Below you can find the system requirements needed for installing Project Plan 365.1. Minimum Processor 1 GHz, 512 MB RAM and 850 MB free HDD for 32-bit or 2 GB for 64-bit2. Windows 7, Windows 8 pro, Windows 10, Windows 11, Windows server 2003, Windows server 2008, Windows server 20123. Client.NET Framework 4.5 or higher Note: Windows Server/Citrix/Terminal Server install are offered only for teams with more than 100 Editor Users.

Can I custom install the Project Plan 365 for Windows using One-Click Installer?
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To custom install Project Plan 365 for Windows app, you have to use the offline installer. Check the Offline Installer section to learn more about how to custom install the app.
Why did my One-Click installation fail?
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If when installing the Project Plan 365 app using the One-Click Installer you receive the message: “Download failed. Please retry or use the offline installer.” or “Installation failed. Please retry using the Offline Installer or contact us at contact@housatonic.com!” please make sure:
  1. You are connected to internet;
  2. You don’t have another MSI installer opened;
  3. You don’t already have the Project Plan 365 app installed on your device.
If the installation still fails, click on the “Details” button and send us the Error Details that appear in the dialog at contact@housatonic.com.
Do I need internet connection to install Project Plan 365 using the One-Click Installer?
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To be able to install Project Plan 365 using the One-Click Installer you need to have internet connection. If you have no internet connection during the installation process the installer will display a warning message saying that: “Internet connection required!” and provides the option to retry the installation.Note: If you want to install the Project Plan 365 app using an Offline Installer check the Step-by-Step section.
How to Install Project Plan 365 for Windows with the One-Click Installer?
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In order to install Project Plan 365 for Windows with the One-Click Installer, follow the steps below:
  1. Go to our Download page.
  2. Select the Windowsplatform and click on the Download Project Plan 365.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Windows page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from page in order to locate the installer.
  4. Run ProjectPlan365_Installer.exe and the download and installation will be done automatically.
  5. After installation is completed the Project Plan 365 app is automatically launched.
How to Install Project Plan 365 without Erix chatbot?
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To install Project Plan 365 without Erix chatbot integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan          Note:To install Project Plan 365 One-Click Installerwithout Erix chatbot integration use the command: ProjectPlan365_Installer.exe ADDLOCAL=ProjectPlan 

How to Install Project Plan 365 with Erix chatbot but no clouds?
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To install Project Plan 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,Erix          Note: To install Project Plan 365 One-Click Installer with Erix chatbot but no clouds integration use the command: ProjectPlan365_Installer.exe ADDLOCAL=ProjectPlan,Erix

How to Install Project Plan 365 with Erix chatbot and selected clouds?
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To install Project Plan 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot). Note: To install Project Plan 365 One-Click Installer with Erix chatbot and the selected clouds use the command: ProjectPlan365_Installer.exe ADDLOCAL=ProjectPlan,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).

How to Install Project Plan 365 for Mac without any cloud integration?
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To install Project Plan 365 for Mac without any cloud integration use the command: sudo launchctl setenv Hous_Clouds "None" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / . 

I have a Mac and I don't know how to install Project Viewer
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To install Project Viewer for Mac, download the PKG install Program from our site: Download Project Viewer 365 and follow these steps:

  1. Log on to your computer with administrative rights.
  2. Locate the Project Viewer pkg install program.
  3. Run ProjectViewer_365_Mac.pkg and follow the onscreen instructions.
  4. Click Close to end the installation process.

After installation, the application is automatically installed in the /Applications folder, and the application icon appears in Launchpad.​​

How to Install the Project Plan 365 for Windows?
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In order to install Project Plan 365 for Windows, follow the steps below:

  1. Go to our Download page.
  2. Select the Windows platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Windows page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from page in order to locate the installer.
  4. Run ProjectPlan_365_PC.msi and follow the onscreen instructions.
  5. Click Finish to end the installation process.
How to custom install the Project Plan 365 for Windows?
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To custom install Project Plan 365 for Windows, follow the steps below:

  1. Go to our Download page.
  2. Select the Windows platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Windows page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from the page in order to locate the installer.
  4. Run ProjectPlan_365_PC.msi and follow the onscreen instructions.
  5. Select Custom on Setup Type dialog, and then in Custom Setup dialog choose the features to be installed.
  6. Click Finish, to end the installation process.
How to install the Project Plan 365 for Mac?
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Answer

In order to install Project Plan 365 for Mac, follow the steps below:

  1. Go to our Download page.
  2. Select the Mac platform and click on the Download Project Plan 365 button.
  3. You will be redirected to the Thank you for Downloading Project Plan 365 for Mac page and the download will begin. If the download doesn’t begin, click on Click here to try again link and follow the Download Instructions from the page in order to locate the installer.
  4. Run ProjectPlan_365_Mac.pkg and follow the onscreen instructions.
  5. Click Close to end the installation process.

After installation, the application is automatically installed in the Applications folder, and the application icon appears in Launchpad.​

How to uninstall Project Plan 365?
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To uninstall the Project Plan 365 application, follow the steps below:

  1. Windows: Open Start - Control Panel - Programs - Programs and Features. Right-click on Project Plan 365 and then click “Uninstall”.
  2. Mac: Select the app icon from the Applications folder, righ-click on it and from the contextual menu select “Move to Trash”;
  3. Android: Go to your device’s Settings menu - Apps or Application Manager, select Project Plan 365 and touch the “Uninstall” button.
  4. iOS: Hold down the app’s icon in Launchpad until the “Project Plan 365” icon starts to jiggle and then click the app’s delete button (x) to uninstall the app.
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