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FAQ › How do I...? › Category: Other Features
What is the shortcut to copy information?
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The keyboard shortcut to copy information is CMD + C.
What is the shortcut to save the file?
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The keyboard shortcut to save a file is CTRL + S.
Is there a shortcut to outdent tasks?
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The keyboard shortcut to indent a task is ALT + Right Arrow.
Is there a shortcut to indent tasks?
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The keyboard shortcut to indent a task is ALT + Left Arrow.
Does Project Plan 365 for iPad support mouse integration?
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The Project Plan 365 application for iPad supports mouse integration.
Does Project Plan 365 for iPad support external keyboard integration?
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The Project Plan 365 application for iPad supports external keyboard integration.
Can I use a keyboard to navigate through the app?
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We provide keyboard support and keyboard shortcuts for various platforms.
What are Project Plan 365 keyboard shortcut?
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Project Plan 365 keyboard shortcut is a series of one or several keys that invoke the app to perform a preprogrammed action.
What versions Project Plan 365 app support for opening?
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Project Plan 365 will open any MPP file created with MS Project versions as early as 2010.

How do I silent uninstall Project Plan 365 for Windows PC/Server?
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To uninstall silently Project Plan 365 for Windows PC/Server use the command:  msiexec /x ProjectPlan.msi /q. Note: To uninstall silently Project Plan 365 for Windows that was installed using the One-Click Installer, without specifying the location of the .exe file, run the following command: wmic product where name="Project Plan 365" call uninstall

Does the application allow to open Microsoft Project files that contain subprojects?
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The application allows you to open Microsoft® Project files (mpp) that contain subprojects. If the opened project plan includes subprojects, a specific graphical indicator will be shown in the Indicators column.

An indicator will tell that the task next to it is an inserted project (also called a subproject).

The inserted project appears as a summary task in the master project.To upload subprojects, click on the plus sign (+) corresponding to each subproject and you will be asked to locate the subproject on your disk. Then the subproject will be instantly viewed.

How do I move the quick access toolbar?
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If you don’t want the Quick Access Toolbar to be displayed in its current location, you can move it to the other location. If you find that the default location next to Toolbar view name list is too far from your work area to be convenient, you might want to move it closer to your work area.

Therefore, if you want to maximize the work area, you might want to keep the Quick Access Toolbar in its default location. Click on the down arrow button in the top of the ribbon, then select Place Quick Access Toolbar below the Ribbon or Minimize the Ribbon.

I followed the steps to fix the DPI problem and it isn’t solved.
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If the problem isn’t resolved after this fix, follow the steps below:

  1. Press on Windows Key and type: Change Display Settings.
  2. Notice the text: "A custom scale factor is set” and then click on “Advanced Scaling Settings”.
  3. See the value set on custom scaling, then go back to the previous screen.
  4. Click on “Turn off custom scaling and sign out”.
  5. Sign In and open again Change Display Settings and select Change the size of text, apps and other items.
  6. Select the value you had on custom scaling or the most close to it.

If the application is too blurry, press on Windows Key and type: Change Display Settings -> Then select 100%. 

Where can I find the Erix project status list?
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To see the Erix Project Status List, go to Erix Project Status List help article on our website.
How to Install Project Viewer 365 with Erix chatbot and selected clouds?
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To install Project Viewer 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Viewer 365 with Erix chatbot but no clouds?
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To install Project Viewer 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,Erix .
How to Install Project Viewer 365 without Erix chatbot?
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To install Project Viewer without Erix chatbot integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer
What questions can Erix answer?
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Erix answers to questions regarding project planning, app functionalities or purchasing the app that usually start with “What is…”, “How do I…” or “Show me…”.We recommend using the same format for a better experience and for an easier learning process for Erix.
Does Project Plan 365 have Macros compatibility?
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We are sorry but there’s no compatibility between the MACROS of MS-Project and our application and we don’t run macros.
What is Eula?
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An End User License Agreement(EULA) is a legal contract between a software application author and the user of that application.
What features are available in the “Help” menu?
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In the “Help” menu you can find the following features: Online, Register, Select Language and About.
How do I remove Erix chat?
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You can remove Erix by pressing "X" from the "Chat with Erix" button, and then clicking on “OK” button from the dialog that appears. You can then show it again by going to the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.
How can I interact with Erix on Project Plan 365 website?
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In order to interact with Erix, go to our website page, click on the green chat icon at the bottom right side of the page, in the Type here box ask the desired question and press Enter.
How do I increase the size of the toolbar?
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You can't increase/decrease the size of the ribbon but if you want to hide it, you can use the "Minimize the Ribbon" option. In order to do that, click on the down arrow button in the top of the ribbon and then click on the "Minimize the Ribbon" option.
What are external tasks?
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Tasks from different subprojects can be linked together, forming a predecessor/successor dependency. When you open one of the subprojects in application, all of the predecessor tasks from other subprojects will be shown next to the local tasks in the project being opened. They appear with different bar/box style and font in the different task views, e.g. in grey color, so they can be visually distinguished from the local tasks. These tasks are called External tasks.
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